The Girl With The Dogs

Frequently Asked Questions

Why are the hardcopies more expensive?

The books are priced based on how much it costs to print the book per customer.

How long is shipping on the hardcopies?

Typically it takes about 3-5 business days to print the book and then it gets shipped off. Roughly two weeks at most.

How do we get the printables once we buy them?

Digital items you’ve purchased can be viewed and downloaded from your Etsy account's purchase and review section or you can download it from the email that is sent to you after purchase.

If you paid with PayPal or a credit card on Etsy, it may take a few minutes for your download link to be sent to you.

How do the E-Books work?

Once you purchase an E-Book,

You will receive a link to download the ebook by email after the purchase is confirmed. Check your spam folder if you do not receive the purchase confirmation email.

If you placed the order as a guest, you can download your ebook file using our order lookup link. Just enter the order ID from the email confirmation and the email address associated with your purchase.

Shop Policies

Below are the policies for my products:

Books:

Print-on-Demand Books - If you received a damaged, defective, incorrect book, or incorrectly packaged items, please reach out asap. You can submit a ticket with a picture of the issue to the publishing site. ( https://help.lulu.com )
Once an order has been placed, you can't change the quantity, shipping method, or source files. However, if you contact the publishing site before the book goes into production, you can change the shipping address. You can cancel a print book order (you must create an account to do so) within one hour after placing the order, if the order is already processed you cannot cancel.
Please note that the publishing site accepts no responsibility for the quality of the content (including misspelled words, grammatical errors, etc.), formatting, design, or overall book appearance and will not provide refunds for those reasons.

Ebooks - Ebooks are not returnable or refundable and cannot be exchanged after purchase due to the nature of this product.
Privacy Policy: The publishing site does not sell or provide third parties with personal information about my customers. This includes information that can identify or contact someone, such as their name, address, phone number, and email address.

Printable designs:

You may request a cancellation within 24 hours of purchase
Etsy prohibits the use of buyer information for unsolicited messages.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
All printable files are for personal use only and cannot be resold or redistributed
Color variations depend on the computer monitors, mobile screens, and printed output.
You may download/print the file as often as you'd like for your personal use.
I cannot offer returns or exchanges because digital items are available for download immediately after purchase. However, you can contact me to discuss refunds if needed.

If you are not satisfied or need any help at all, please reach out to me personally from the contact options on the home page